Privacy Policy
Dr Thao Truong is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your information.
Last updated: 21 January 2026
Information We Collect
We collect personal information necessary to provide specialist oral surgery services and respond to enquiries. This may include:
- Contact details: Name, email address, phone number, and postal address
- Health information: Medical history, dental records, imaging, treatment plans, and clinical notes (when you become a patient)
- Referral information: Details provided by referring practitioners
- Website enquiries: Information submitted through contact forms
How We Use Your Information
Personal information is collected and used to:
- Provide oral surgery consultations and treatment
- Communicate with you and your referring practitioners
- Coordinate care with other healthcare providers (with your consent)
- Manage appointments, billing, and administrative requirements
- Respond to enquiries submitted via the website
- Comply with legal and professional obligations, including mandatory reporting and health records legislation
We do not use your personal information for marketing purposes without your explicit consent.
Website Contact Form
When you submit an enquiry through the contact form on this website:
- Your message is sent directly to the clinic reception email address
- No data is stored on this website — the form acts as a secure email gateway only
- Your enquiry is handled by the clinic team in accordance with this privacy policy
- Do not include sensitive health information in website enquiries; these details are best discussed during a consultation
Disclosure of Information
We may disclose your personal information to third parties only in the following circumstances:
- Referring practitioners: To provide treatment updates and coordinate ongoing care
- Other healthcare providers: With your consent or when clinically necessary (e.g., specialists, hospitals, pathology services)
- Administrative service providers: Practice management software, secure email services, and billing systems (all bound by confidentiality obligations)
- Legal requirements: When required by law, court order, or professional regulatory obligations
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure:
- Patient records are stored securely using encrypted practice management systems
- Access to personal information is restricted to authorised staff only
- Physical records are stored in secure, access-controlled locations
- Electronic communications are transmitted using secure, encrypted channels where possible
Health records are retained in accordance with NSW Health Records and Information Privacy Act 2002 and relevant professional guidelines (minimum 7 years from last treatment).
Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to your personal information held by us
- Correction: Request correction of inaccurate or incomplete information
- Complaints: Lodge a complaint if you believe your privacy has been breached
To exercise these rights or discuss privacy concerns, please contact the clinic during business hours. We will respond to requests within a reasonable timeframe (typically 30 days).
Cookies & Website Analytics
This website does not currently use cookies or third-party analytics tools. If this changes in future, we will update this policy and provide appropriate notice.
Third-Party Links
This website may contain links to external websites (e.g., clinic partner sites, professional associations). We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised date.
Contact Us
For privacy-related enquiries, requests to access or correct your information, or to lodge a complaint, please contact:
Dr Thao Truong — Privacy Officer
Sydney Prosthodontic Group (Chatswood)
Suites 201 & 301, 10 Help St, Chatswood NSW 2067
Phone: (02) 9411 8001
Email: info@sydpg.com.au
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.